Can we use multiple service levels at once?
Yes. Most health systems blend rush for STAT orders, same-hour for discharges, 4-hour for clinic
restocks, and next-day for intercity replenishment. All lanes share one dispatcher view and
compliance workflow.
How do you ensure HIPAA/PHIPA compliance across services?
Drivers complete privacy attestations in the app, and the platform enforces PHI-safe messaging,
temperature logging, and proof-of-delivery requirements before closing any stop.
What geographies support each SLA?
Rush and same-hour cover dense metros across Canada and select U.S. cities. 4-hour and next-day
span regional corridors, including Toronto ↔ Ottawa and Calgary ↔ Edmonton, with
additional U.S. lanes onboarding through domestic partners.